Senior Technician - Service Security

Collaborate with the Client Services Team to schedule and dispatch to customer sites for break/fix requests, preventative maintenance, and small move, add, and change (MAC) work. Strong communication skills and discipline are necessary to provide an excellent customer experience.

Requirements

• Review service ticket requirements and plan how to perform it
• Coordinate equipment & company vehicle resources as required to effectively manage service tickets
• Perform service work in a professional manner and in accordance with company established best practices
• Maintain a professional appearance and attitude
• Maintain a clean and orderly jobsite
• Adhere to all applicable safety rules and regulations
• Review materials options and verify count accuracy
• Facilitate the delivery of staged materials to the jobsite
• Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status
• Commissioning of trade specific systems including, but not limited to: device & cable testing, system functionality testing, system settings/configurations, firmware updates, user acceptance testing, system documentation

Benefits

• Medical, dental, and vision insurance
• Company paid life insurance
• 401k matching
• PTO and paid sick leave
• Training and certification opportunities