Customer Escalation Specialist
Palmetto Clean TechnologyPhilippines
Posted December 31, 2025
Full Time
About the Company
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future.
Job Description
We are seeking a dedicated and experienced Customer Escalation Specialist to join our Customer Advocacy team within the Customer Experience organization. The Customer Escalation Specialist will be responsible for managing and resolving complex customer issues, ensuring that escalations are handled promptly and effectively.
Requirements
- 2+ years of experience in customer service and escalations (solar industry preferred)
- Strong solution-based problem-solving skills, especially related to solar energy systems
- Excellent verbal and written communication skills with a customer-centric mindset
- Ability to manage high-pressure escalations with professionalism and urgency
- Experience with CRM systems (Salesforce preferred) and ticketing tools
- Ability to analyze NPS data and identify customer trends
Benefits
- Unlimited PTO
- Medical, dental, and vision coverage
- Paid parental leave
- Retirement plans