Customer Experience Operations Analyst

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.

Requirements

• 2–4 years of experience in Workforce Management, Real-Time Analysis, or Capacity Planning in a contact center environment
• Experience supporting multi-country or remote teams preferred
• Proficiency with WFM tools (e.g., NICE, Verint, Calabrio, or equivalent)
• Advanced Excel or Google Sheets skills; ability to create pivot tables and use formulas for forecasting
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Experience in solar, energy, or other technical support industries is a plus

Benefits

• Unlimited PTO
• Medical, dental, and vision coverage
• Paid parental leave
• Retirement plans