Software Product Support Specialist

We're looking for a Product Support Specialist to join our dynamic Customer Support Team. The ideal candidate will have exceptional analytical problem-solving skills and enjoy building and maintaining customer relationships.

Requirements

• Exceptional customer service skills and telephone etiquette
• Successful, proven experience showing superior communication skills
• Ability to set priorities and meet service level targets in a fast-paced environment
• Ability to find multiple ways to solve complex problems
• Resourcefulness in identifying alternative approaches
• Experience supporting multiple software applications
• An eye for problem solving and an empathetic ear for listening
• Possess a strong internal drive to learn and be accountable
• Team player who emphasizes collaboration and is highly motivated, energetic, reliable, and goal-oriented

Benefits

• Flexible work arrangements
• Flexible hours
• Competitive benefits package
• 100% dental reimbursement
• Retirement Savings Plan with company matching
• Training budget
• Professional development programs
• Wellness budget
• Fun and engaging culture