Customer Success Manager, Founders Office

At Panoptyc, we're on a mission to revolutionize loss prevention. We're seeking a Customer Success Manager, Founders Office to own everything that happens after the contract is signed and oversee onboarding, rollout, account health, and renewals across single-store pilots and multi-thousand-store deployments.

Requirements

• 4–8 years of experience in Customer Success, Implementation, or Operations within B2B SaaS
• Experience managing enterprise or multi-location customers
• Strong operational mindset with high attention to detail and process rigor

Benefits

• Full remote work flexibility
• Direct impact on renewals, expansion, and long-term customer value
• Opportunity to help define how Customer Success operates at scale