Hardware Support Engineer - Field Device Operations
PanoptycColorado, United States
Posted October 3, 2025
60000 - 60000 USD year
Full Time
About the Company
Panoptyc is a virtual loss prevention team specializing in detecting theft and suspicious behavior in grocery stores, convenience shops, and micro markets. Utilizing advanced machine learning and computer vision technologies, they provide operators with valuable insights to reclaim time, money, and sanity. Panoptyc has distinguished itself as a leader in the industry, winning awards at the LPRC Product Protection Summit 2025 and Readers Choice Award 2025.
Job Description
Panoptyc is seeking a skilled Hardware Support Engineer to support and expand a growing fleet of field devices, including security cameras, camera relays, and POS transaction relays. The role focuses on monitoring, maintaining, and troubleshooting hardware infrastructure, coordinating with field technicians, and optimizing system performance. The position is critical to ensuring reliable operation of the distributed hardware infrastructure and supporting new installations.
Requirements
- 3+ years of POSIX/Linux systems administration experience (Red Hat, Ubuntu, or similar distributions)
- Experience with firmware management and updates for embedded devices or IoT hardware
- Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
- Command-line proficiency with bash/shell scripting for automation
- Experience with remote device management and monitoring tools
- Strong analytical and problem-solving skills for remote troubleshooting
- Excellent documentation and communication skills
- Ability to work independently and manage multiple concurrent issues
- Willingness to provide after-hours support
Benefits
- Competitive salary
- Benefits package
- Full remote work flexibility
- Opportunity to work with cutting-edge technologies
