Customer Experience Associate

Parachute Health is a company that aims to make healthcare more efficient and accessible by using technology to transform the post-acute care industry. As a Customer Experience Associate, you will play a vital role in ensuring healthcare providers, suppliers, and patients receive the support they need to navigate the Parachute Platform with ease.

Requirements

• A strong understanding of excellent service standards.
• Patient, personable, and kind -- in person, in writing, and on the phone.
• Experience supporting end users within the early-stage startup world or technology retail.
• Enthusiastic about using technology to better patient outcomes.
• Basic understanding of Microsoft applications and Google Workspace.
• Desire to work in a startup environment with a proactive and hungry mindset, and able to pivot quickly based on company needs.
• Creative, out-of-the-box problem solver.
• Strong organizational skills.
• An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape.
• A positive attitude.
• Willingness to work modified hours on holidays and/or weekends.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) Retirement Plan
• Annual Company Wide Bonus
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Reimbursement
• Annual stipend for education and development