Customer Support Specialist - MerusCase

Paradigm offers a suite of legal practice software solutions to help lawyers manage, automate, and grow their firms. The company empowers lawyers across various practice areas, geography, and business needs, with a focus on building the best legal technology products in the world.

Requirements

• 1-2 years of customer support experience
• SaaS experience preferred
• Strong initiative and creative problem solving
• Strong communication skills and introspection to understand customer needs
• Able to work well with a team and independently
• Excellent conflict management skills
• Experience in the legal or consulting industry advantageous

Benefits

• Competitive salary
• Paid vacation + sick and parental leave
• Remote working flexibility
• Company culture that encourages work / life balance
• 100% paid PPO medical, dental, and vision insurance
• 401k matching
• Equity grants