Operations Associate - Incident & Alert Management

Parcelly is a leading technology company in the logistics industry, seeking a motivated and detail-oriented Operations Associate - Incident & Alert Management to join its Operations Team in London. The role involves supporting internal alert and incident management processes, ensuring operational excellence, and driving continuous improvement across the network.

Requirements

• Strong written and verbal communication skills
• Passion for operations, tech, logistics, or ecommerce
• Highly organised, diligent, and detail-oriented
• Strong analytical mindset with the ability to interpret data and propose actions
• Proactive and able to manage multiple tasks simultaneously
• Comfortable working cross-functionally and coordinating with external partners
• Proficiency in Microsoft Office; familiarity with tools like JIRA, Excel, or dashboards is a plus
• Eagerness to learn and contribute to different functions within the Operations Team

Benefits

• Modern facilities and top equipment
• The best serviced office spaces available
• Compensation package including performance based elements
• Opportunity to gain hands-on operational experience in a fast-growing logistics technology company
• Exposure to AI-training workflows, incident management frameworks, procurement processes, and network operations