French Bilingual Customer Service Representative (RO)

We are looking for a French Bilingual Customer Support Specialist II to deliver exceptional customer experiences through high-quality, empathetic, and solutions-driven support. This role supports customers via email, chat, and/or voice, handling more complex inquiries that require strong product knowledge, critical thinking, and excellent communication skills in both French and English.

Requirements

• 2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
• Fluent in French and English (written and spoken)
• Proven ability to handle complex or escalated customer issues with professionalism and empathy
• Strong written communication skills with attention to tone, clarity, and accuracy
• Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
• Comfortable working independently in a remote setup
• Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Benefits

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Training and professional development opportunities