Parts Express is looking for an IT support specialist that is enthusiastic about technology and willing to take on challenges that require exceptional analytical and self-learning skills across multiple environments. The IT Support Specialist plays a crucial role in ensuring the smooth operation of our organization's IT systems and infrastructure by providing technical assistance and support to end-users and managing user access across multiple systems.
Requirements
- Help Desk Support: Responding to and resolving help desk tickets and inquiries from end-users regarding technical issues with hardware, software, network connectivity, and other IT-related problems.
- Troubleshooting: Diagnosing and troubleshooting technical issues reported by end-users, utilizing problem-solving skills and technical knowledge to identify root causes and implement solutions.
- Hardware and Software Maintenance: Installing, configuring, and maintaining hardware devices (such as desktops, laptops, printers) and software applications, ensuring they are up-to-date and functioning properly.
- Network Support: Providing support for network infrastructure, including troubleshooting network connectivity issues, configuring routers and switches, and monitoring network performance.
- User Administration: Add, remove, and maintain user access across multiple systems such as ERP, active directory, phone system, and physical access control.
- User Training and Support: Assisting end-users with IT-related training and education, providing guidance on how to use software applications and technology tools effectively.
- Security Management: Implementing and maintaining security measures to protect IT systems and data from unauthorized access, viruses, malware, and other security threats.
- Data Backups: Manage daily backups, data restore requests, and integrity of backup processes.
- Documentation: Creating and maintaining documentation for IT systems, procedures, and configurations, including user manuals, knowledge base articles, and technical documentation.
- Remote Support: Providing remote assistance to end-users who are working off-site or experiencing technical issues that can be resolved remotely.
- Continuous Improvement: Staying updated on emerging technologies and industry best practices, seeking opportunities to improve IT support processes and enhance end-user experience.
Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Voluntary Life and Short-term Disability
- Flexible and Health Savings Accounts
- Traditional and Roth 401(k) Retirement Plans with Company Match
- Continued Learning Opportunities and Tuition Reimbursement
- Paid Community Service Opportunities
