Supervisor, Returns & Warranty
Parts TownIllinois, United States • City of Plattsburgh, New York, United States • Fort Wayne, Indiana, United States
Posted December 20, 2025
45385.18 - 60725.9 USD year
Full Time
About the Company
Parts Town is a fast-growing distributor of restaurant equipment, HVAC and residential appliance parts.
Job Description
Parts Town is a fast-growing distributor of restaurant equipment, HVAC and residential appliance parts. They are looking for a Supervisor, Returns & Warranty to oversee a team of Warranty Claims Specialists and drive process improvements. The role requires 2+ years of warranty claims experience, proficiency in Excel, Outlook and Salesforce, and excellent customer service skills.
Requirements
- 2+ years of warranty claims experience
- Proficiency in Excel, Outlook and Salesforce
- Stellar customer service and data entry skills
- Highly organized with superior attention to details
- Ability to work independently to meet company initiatives
- Passion for assisting team members in their growth and development
- Excellent communication skills
- Quality, high speed internet connection at home
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities