Customer Success Manager (Global Remote | SaaS)
Passion.ioBengaluru, Karnataka, India
Posted September 22, 2025
Full Time
About the Company
Are you sick of thinking about doing something but never actually taking action? Are you tired of hearing your friends talk about their awesome plans and ideas, but they never do anything? Well so are we! We Are Passion - Passionate people, learning about the things we are most passionate about, and sharing those learnings on a global scale to get other people following their passions too! We are all about action. At Passion.io, you learn from successful people! Whether it's through our online courses with your favorite social media influencers and celebrities, or via our Passion Masterclass coaches who train you to build your own business you are passionate about. You learn directly from people that turned their passion into their profession and who have years of experience getting real results. And what's even better? We use our own specially developed technology to do it! PASSION.io’s mission is to give people the power to have more impact with their skills, and make the world more confident and passionate.
Job Description
Passion.io is on a mission to empower creators and scale impact through their app-building platform. They're seeking a Customer Success Manager to be the go-to partner for high-potential creators, guiding them through their app journey and helping them grow their businesses. This role focuses on onboarding, retention, and strategic touchpoints within a SaaS, EdTech, or creator economy environment.
Requirements
- 1 - 2+ years in a high-touch CSM or Creator Success role (SaaS, EdTech, or Creator Economy preferred)
- Experience working in a startup or fast-scaling environment
- Familiarity with lifecycle tools (Hubspot, Intercom, ChurnZero, etc.) and customer data platforms
- Clear understanding of onboarding psychology, activation metrics, and the customer lifecycle
- Ability to segment and personalize engagement across different creator journeys
- Strong project management skills
- Comprehension of metrics (NRR, health score, CSAT, NPS)
Benefits
- Fully remote freedom
- Team retreats
- Creative Autonomy
- Real career coaching and growth sprints
- Paid Parental Leave
- Vacation days and Celebrations
- Retirement Plan
