Client Side App Application Support Analyst

Client Side App Application Support Analyst provides tier 2-3 support to desktop applications for multiple user communities. Requires extensive experience in financial services industry, advanced technical expertise, and exceptional judgment. Handles permissions, troubleshooting, and resolution of complicated problems.

Requirements

• Extensive experience delivering end user support services to executive groups and departments within investment and/or financial services firms
• Extensive hands-on experience and deep knowledge of Microsoft operating system and Office suite of applications, Internet Explorer and Web browser technologies, and advanced user knowledge of Microsoft Windows operating system
• Extensive knowledge of Citrix XenApp-based applications, permissions, and troubleshooting
• Proven experience managing processes and operations in an enterprise environment
• Technical experience with systems analysis, design, and/or programming
• Strong written and oral communication skills
• Excellent problem-solving and quantitative skills
• Demonstrated ability to work as part of a team
• Solid work ethic, self-driven with the ability to work with minimal supervision

Benefits

• Minimal travel
• US citizen or Green Card holder required