Customer Service Representative
PavagoAruba
Posted October 15, 2025
Full Time
About the Company
Pavago - Thinking Globally to Grow Locally 🌍 Welcome to Pavago, where the world is your talent pool. We believe in a borderless future where businesses can harness the best of international expertise without breaking the bank. 🌟 Why Choose Pavago? Affordability: Find exceptional talent at 1/4 the cost of American counterparts. Global Reach: Our vast network spans across continents, ensuring we locate the perfect fit for your unique needs. Localized Growth: By integrating international insights and expertise, we fuel your local business growth. Whether you're a startup looking for the right brains to get your idea off the ground, or an established company wanting to diversify your team and scale operations, Pavago is your bridge to global possibilities. Tap into a world of talent. Let's grow, together. 🚀 Connect with us today!
Job Description
This Customer Service Representative (CSR) role is focused on managing customer inquiries across various channels (phone, email, chat) to resolve issues and deliver a positive service experience. The role requires empathy, professionalism, and the ability to handle high volumes while maintaining SLAs. CSRs are the front line for customer satisfaction and contribute to internal knowledge management.
Requirements
- Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout.
- Respond to inquiries across channels (phone, email, live chat, social media).
- Resolve issues on the first touch whenever possible.
- Update internal knowledge bases and FAQs.
- Prioritize cases by urgency and SLA requirements.
- Ensure support interactions meet company standards for privacy.