Customer Success Manager
PavagoHuila, Colombia
Posted October 14, 2025
Full Time
About the Company
Pavago - Thinking Globally to Grow Locally 🌍 Welcome to Pavago, where the world is your talent pool. We believe in a borderless future where businesses can harness the best of international expertise without breaking the bank. 🌟 Why Choose Pavago? Affordability: Find exceptional talent at 1/4 the cost of American counterparts. Global Reach: Our vast network spans across continents, ensuring we locate the perfect fit for your unique needs. Localized Growth: By integrating international insights and expertise, we fuel your local business growth. Whether you're a startup looking for the right brains to get your idea off the ground, or an established company wanting to diversify your team and scale operations, Pavago is your bridge to global possibilities. Tap into a world of talent. Let's grow, together. 🚀 Connect with us today!
Job Description
This full-time remote Customer Success Manager/Account Manager role focuses on building and maintaining client relationships, driving product adoption, and ensuring renewals. The role requires proactive engagement, strategic planning, and the ability to identify opportunities for upsells and cross-sells while balancing responsibilities across onboarding, adoption, relationship management, and growth. The CSM acts as a client’s advocate, managing key metrics and ensuring customer satisfaction.
Requirements
- Lead client onboarding sessions and establish success criteria.
- Manage a portfolio of 20–40 active accounts.
- Serve as the primary point of contact for client stakeholders.
- Monitor product usage through Gainsight, ChurnZero, Totango, or custom dashboards.
- Triage support issues and escalate to technical teams.
- Prepare reports on client health, usage, and renewal status.
- Capture client feedback and relay to product/engineering teams.