Technical Support Specialist (IT Support Specialist)
PavagoMato Grosso do Sul, Brazil
Posted October 15, 2025
Full Time
About the Company
Pavago - Thinking Globally to Grow Locally 🌍 Welcome to Pavago, where the world is your talent pool. We believe in a borderless future where businesses can harness the best of international expertise without breaking the bank. 🌟 Why Choose Pavago? Affordability: Find exceptional talent at 1/4 the cost of American counterparts. Global Reach: Our vast network spans across continents, ensuring we locate the perfect fit for your unique needs. Localized Growth: By integrating international insights and expertise, we fuel your local business growth. Whether you're a startup looking for the right brains to get your idea off the ground, or an established company wanting to diversify your team and scale operations, Pavago is your bridge to global possibilities. Tap into a world of talent. Let's grow, together. 🚀 Connect with us today!
Job Description
Our client is seeking a Tech Support Specialist to provide timely technical assistance to customers and internal users. This role involves troubleshooting hardware and software issues, resolving tickets, and escalating complex cases. The Specialist ensures customer satisfaction and efficient resolution of technical problems.
Requirements
- Respond to support tickets and calls.
- Diagnose and resolve Level 1/Level 2 technical issues.
- Escalate complex issues to higher-tier teams.
- Create and update documentation and a knowledge base.
- Monitor systems and identify trends.
- Provide feedback to product, QA, and engineering teams.
- Partner with other teams to improve software functionality.