RFI Risk Team Lead

Payoneer is seeking a highly motivated and detail-oriented RFI TL to join our Compliance Operations Department. The role is critical to ensure our adherence to global regulatory requirements and maintaining strong, trusted relationships with our extensive network of banking and payment providers worldwide.

Requirements

• Lead, mentor, and develop a team of RFI Analysts
• Manage daily operations, including queue management, workload allocation, and case prioritization
• Oversee complex and escalated cases to ensure decisions align with Payoneer's internal policies and regulatory expectations
• Monitor team KPIs, analyze performance trends, identify operational gaps, and drive initiatives to improve efficiency and quality
• Maintain rigorous documentation standards and produce detailed reports and analyses for both internal use and submission to external parties
• Support process improvements within the RFI domain