Manager, Technical Account Management

The Manager, Technical Account Management will serve as a sophisticated thought partner, identifying issues and recommending best practices. They will lead functional projects and programs aimed at improving business processes while analyzing trends to inform strategy. The role will involve collaboration with team members to enhance service delivery and efficiency, ensuring clients maximize the value of their services.

Requirements

• Manage and close deals from a technical and operational requirements perspective
• Partner with Enterprise merchants through discovery and consulting sessions
• Implement product demos and proof of concepts
• Diagram systems connections and flow of data
• Advocate for customer needs to overcome adoption blockers
• Installation and configuration of payment APIs and commerce products
• Communicate major technical issues to merchants
• Consult with merchants and internal teams on integration best practices

Benefits

• Flexible work environment
• Employee shares options
• Health and life insurance