Senior Manager, Complaint Management
PCCWHong Kong HK HK
Posted January 13, 2026
Full Time
About the Company
PCCW Limited is a global company with diverse interests in telecommunications, media, and more.
Job Description
Oversee customer complaint investigations, direct complaint team operations, maintain regulatory compliance, and analyze complaint trends.
Requirements
- Bachelor’s degree in Business Administration or a related discipline.
- Minimum 5 years of experience in customer service management, with a proven track record in complaint resolution.
- Strong understanding of pension products and services, with an ability to address related complaints effectively.
- Excellent communication skills with a good command of English and Chinese are essential.
- Strong analytical and problem-solving skills, with a capacity to make quick and effective decisions.