Founding Customer Success Manager for AI Frontdesk in New York City, responsible for owning 100+ high-value accounts, building the foundation for the global CS organization, and shaping product direction.
Requirements
- 2-5 years of experience in customer success or account management
- Technical fluency with HubSpot, Salesforce, Zapier, and API integrations
- Revenue-driven with a track record of hitting expansion quotas and identifying upsell opportunities
- Proactive problem-solving and process building skills
- Data analysis chops (Excel/Sheets wizardry) and conversion rate optimization skills
Benefits
- Competitive base salary
- Expansion commission on sourced revenue
- Meaningful early-stage equity package
- Accelerated path to leadership with clear milestones and CEO mentorship
- 5 days per week in-person work in New York City office