Founding Customer Success - AI Frontdesk
Pear VCNew York, New York, United States
Posted November 11, 2025
Full Time
About the Company
AI Frontdesk is transforming how small businesses connect with their customers.
Job Description
Founding Customer Success Manager for AI Frontdesk in New York City, responsible for owning 100+ high-value accounts, building the foundation for the global CS organization, and shaping product direction.
Requirements
- 2-5 years of experience in customer success or account management
- Technical fluency with HubSpot, Salesforce, Zapier, and API integrations
- Revenue-driven with a track record of hitting expansion quotas and identifying upsell opportunities
- Proactive problem-solving and process building skills
- Data analysis chops (Excel/Sheets wizardry) and conversion rate optimization skills
Benefits
- Competitive base salary
- Expansion commission on sourced revenue
- Meaningful early-stage equity package
- Accelerated path to leadership with clear milestones and CEO mentorship
- 5 days per week in-person work in New York City office