The Electronic Data Interchange (EDI) Analyst will manage Penumbra's EDI system and transactions, serving as the primary point of contact between Penumbra and customers to resolve EDI issues. The role involves monitoring, troubleshooting, and resolving EDI issues, collaborating with internal and external stakeholders, and providing technical support and guidance to internal users and trading partners.
Requirements
- Monitor, troubleshoot, and resolve EDI issues and errors in a timely and efficient manner
- Act as liaison between our Customer and Field Support Operations (CFSO) team and our IT, Logistics, Finance and Sales teams to resolve EDI issues
- Collaborate with internal and external stakeholders to increase EDI volume, capabilities, and performance
- Work directly with customers to facilitate onboarding, offboarding, and issue resolution
- Provide technical support and guidance to internal users and trading partners on EDI-related matters
- Demonstrate excellent communication skills (both written and verbal) including the ability to communicate ideas within the team, resolve differences and fully support the customer
- Demonstrate analytical skills and ability to review EDI data and make recommendations about corrective actions to internal and external stakeholders
- Maintain and update EDI documentation, standards, and procedures
- Stay abreast of the latest EDI trends, technologies, and regulations in the healthcare industry.
- Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
- Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
- Ensure other members of the department follow the QMS, regulations, standards, and procedures.
- Perform other work-related duties as assigned
Benefits
- A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s)
