Assistant(e) MEAL et CFRM

People In Need (PIN) is seeking a highly professional candidate for the MEAL and CFRM Assistant position. The role will contribute to the implementation of the PIN DRC community feedback and response mechanism (CFRM) and to program accountability. The candidate will be responsible for receiving, responding, and treating comments and complaints made by beneficiaries and other target groups.

Requirements

• Bachelor's degree in Communication, Social Work, Community Development, Law, or Sociology
• At least 2 years of experience in the same position
• Ability to analyze, interpret, and organize a large volume of quantitative data
• Knowledge of database systems
• Experience with using Kobo Collect, ODK
• Master of PSEA policy and child protection

Benefits

• Salary based on the internal salary scale
• Standard 40-hour workweek, Monday to Friday
• Per diem and housing allowance for work outside the assigned office location
• PIN provides a transportation allowance to its employees
• PIN covers all travel-related expenses
• 18 paid annual leave days and 24 paid annual leave days after 5 uninterrupted years of service
• Medical care, including HPGRB and BIOPHARM for the employee, their spouse, and children
• Paid sick leave until one month
• Maternity leave of 3 months for staff based in Bukavu and 6 months for remotely based staff women
• Reduction of working hours by one hour for 6 months following maternity leave
• Paternity leave of 2 days for coordination and 5 days for remotely based staff
• Monthly communication credits are given
• PIN promotes career growth and internal mobility
• International environment with the opportunity to learn from other national PIN programs and departments
• Capacity building with internal and external training
• English language courses during working hours
• Internal online learning opportunities
• PIN organizes company events to reinforce team spirit