This role focuses on guiding prospective learners through an end-to-end enrolment journey, ensuring they feel supported and well-informed at every stage.
Requirements
- Support prospective students by guiding them through each stage of the application and enrolment process
- Engage with leads through phone, email, and video within a structured contact strategy
- Use CRM systems to manage, track, and optimise the enrolment pipeline
- Deliver a high-quality customer experience with timely, professional, and supportive communication
- Collaborate with internal teams to ensure smooth handovers for newly enrolled learners
- Clearly communicate the value, structure, and outcomes of available programme options
- Contribute to meeting enrolment targets through consistent activity and effective consultative selling
- Maintain accurate records and uphold data integrity across CRM platforms
- Participate in training and upskilling sessions to enhance product knowledge and sales effectiveness
- Encourage student referrals to support overall enrolment growth
Benefits
- Collaborative, people-centred performance culture
- Opportunities to grow in a fast-paced environment
- Access to ongoing development and role-specific training
