Per Scholas is seeking an IT Support and Security Fundamentals Instructor to join our Remote Training Team, supporting our on-premises cohort in Denver. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability.
Requirements
- 1-3 years of teaching or training experience
- Strong technical background; able to grasp and convey highly technical subject matter
- Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment
- Strong communication skills
- Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements
- Knowledge of Windows, Mac, and Linux operating systems, and end-user experience
- Current A+ certification (1201-1202 Series)
- Experience with Virtualization Technologies Type 1 and 2 Hypervisors (VMware ESXI, VirtualBox, Hyper-V)
- Proficiency with Active Directory, GPOs, and ser-profile management
- Experience with MS Server (2016-2022), SCCM/WSUS, Patch Management, General understanding of Office 365 administration
- General knowledge of performance monitoring and metrics with Perfmon
- Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end-user equipment
- Proficiency with LAN/WAN, routing configuration, and switching
- Should be familiar with the OSI model and protocol data flow
- Working knowledge of Client/Server Environments
- Familiarity with IT Service Management (ITSM) processes and frameworks
- Proficiency with remote administration and remote administration tools (i.e, InTune, Remote Access Tools, TeamViewer, Bomgar)
- Experience with providing direct, over-the-phone, or remote troubleshooting support of end-user desktops, equipment, applications, or connectivity issues in a timely fashion
- Thorough understanding of Network/OS Security concepts and procedures
- Proficiency in cybersecurity concepts and the ability to communicate security concepts
- Experience with monitoring tools such as Splunk
- Familiarity with AI tools like ChatGPT or copilots like Microsoft/Github Copilot and their utilization in IT support workflows
- Ability to write content and curriculum related to instructional outcomes and lesson plans
- Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements
- Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications)
- Bachelor's degree (or equivalent practical/industry experience)
- CompTIA A+ 1200 Series
- Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities
- Experience using an SLA ticketing system with a customer/consumer service-driven approach
- Excellent written communication, presentation, and customer service skills
- Solid understanding of business needs
- Strong evaluation and data management skills
- Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology are a plus
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
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