In the Managed Services Department, customers count on us to keep their MySQL databases running, and we are vital to the success of their business. With 24/7 support of world-class DBAs, we are able to deliver the highest quality support to customers around the world!
Requirements
- Troubleshoot and resolve customer issues related to DB systems' availability and performance.
- Develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.
- Perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.
- React to incidents and provide solutions aiming at maintaining environmental improvements.
Benefits
- Flexible work hours
- Various paid time off programs
- All equipment for remote office
- Funds for career development
- Ongoing connectivity allowances
- Equity incentive plan
- Percona Adventure Team
- Work-from-Anywhere
- FlowDays
- FryDays
- Flexibility
- PAVE volunteering program
- Women Transforming Technology