Front Desk Agent Part Time

Front Desk Agent Part Time: As a Guest Services Agent, you are a customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community.

Requirements

• Maintain front office and lobby organization and supplies
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees
• Coordinate with guests prior to arrival and through to their departure
• Preserve the security and privacy of guest rooms and administrative keys
• Actively communicate with management and staff
• Conduct hotel site inspections
• Receive and send guest and hotel mail, packages, and facile transmissions
• Maximize revenues through sales strategy and outstanding customer service
• Develop a comprehensive knowledge of rates, feature, amenities, and area attractions
• Maintain the confidentiality of any and all company information
• Adhere to all hotel policies and procedures
• Sustain the safety of the property though risk-management behavior