Sr. Customer Support Engineer
PerkinElmerYokohama, Japan
Posted November 25, 2025
Full Time
About the Company
For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Science with Purpose. Learn more at www.perkinelmer.com.
Job Description
PerkinElmer is seeking a Sr. Customer Support Engineer to join their team in Yokohama. The successful candidate will be responsible for providing after-sales service support to customers, including maintenance, troubleshooting, and repair.
Requirements
- Perform machine installation setup, training, and machine commissioning on new machine.
- Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.
- Responsible for scheduling and performing preventative maintenance.
- Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.
- Responsible to prepare and submit progress service & maintenance report.
- Ensure all service is completed within standard procedure.
- To support After Market team in delivering sales contract and consumable target.
- To trained junior employees and provide support when necessary.
- Fluent Japanese (writing, reading, speaking /business communication level) is must.