Patient Liaison

We are looking for a Patient Liaison to join our team at Pharmacierge. As a key member of our Patient Liaison Team, you will be the first point of contact for patients, offering support over the phone and via email.

Requirements

• Customer service experience, ideally in healthcare
• Strong communication skills (verbal and written) to explain complex information clearly
• Empathy and a patient-focused approach to deliver outstanding care
• A commitment to excellent service and a positive patient experience
• The ability to stay professional and composed in difficult situations
• Strong organisational skills and the ability to multitask
• Great attention to detail to ensure accuracy

Benefits

• Competitive Salary: £26,000 – £27,000 per annum (dependent on experience)
• Private Medical Insurance: Available after a minimum term
• 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
• Company-Wide Bonus Scheme: Eligible after a minimum term
• Government-Approved Share Option Scheme: Available after a minimum term
• Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
• Pharmacy Social Events: Regular team-building and social activities
• Access to training and CPD Opportunities: Ongoing professional development and training support