Senior Vice President - Strategic Account Management - CA

This Senior Vice President of Strategic Account Management role involves supporting the Account Management organization by maintaining Revenue Projection sheets, managing activities within the Salesforce CRM, and reviewing CRM projections with executive management. The role focuses on capturing customer expectations and identifying areas for improvement in customer delivery and satisfaction.

Requirements

• Create and maintain Revenue Projection sheets in Salesforce.
• Manage activities in the Salesforce CRM and InSight SAM project.
• Review Weekly CRM Compliance and RCA for Issues.
• Review Projections with Executive Management daily/weekly.
• Reconcile expectation of burn with engineering.
• Review effectiveness of engineering.
• Identify and address gaps in customer processes for effective delivery measurement.
• Negotiate and execute Master Services Agreements/SOWs with customers.