Social Care Agent
Pizza HutPlano, Texas, United States
Posted November 13, 2025
Full Time
About the Company
Pizza Hut, a subsidiary of Yum! Brands, is a global leader in pizza delivery with over 19,500 restaurants worldwide. Known for innovations like the Original Pan and Stuffed Crust pizzas, Pizza Hut has been a pioneer in digital food ordering since 1994, processing more than half of its transactions online. The company focuses on quick-service restaurants and franchising, aiming to enhance opportunities for its team members and communities globally.
Job Description
Join our team as a Social Care Agent and provide timely and effective resolutions to customer inquiries on social media platforms.
Requirements
- Manage and respond to customer inquiries and brand-related comments on social media platforms
- Escalate and triage sensitive customer issues to internal teams and stakeholders
- Collaborate with team members and team lead on challenging cases
Benefits
- Flexible work arrangements
- Opportunity to work with a global brand
- Collaborative team environment
