At Placemakr, we believe in providing exceptional experiences to our valued guests, residents, and partners. As an Overnight Guest Experience Associate, you will be at the forefront of this mission, serving as the primary overnight point of contact for our guests and residents throughout their stay and until they depart.
Requirements
- 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
- Previous experience working overnight hours and utilizing independent judgement that is required from an overnight point of contact.
- Previous experience communicating effectively with internal and external customers, both verbally and in writing.
- Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!).
- Demonstrated ability to learn and complete night audit tasks (previous experience with hotel night audit systems and processes a plus!).
- CPR Certification (if you are not currently certified, this will be required to obtain within a week of start date, paid for by the company)
Benefits
- Competitive pay rate
- Generous monthly bonus program of up to $500/month
- Company stock options
- 401k + 4% employer matching program
- Medical, Vision & Dental Insurance plan options
- Flexible Spending Account & Health Savings Account options
- 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
- PTO increases to 20 days per year after 2.5 years of employment
- Enjoy a paid day off for your birthday to celebrate your day, your way!
- Paid Parental Leave
- Paid Life Insurance
- Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all
- Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)
- Exclusive, Placemakr-branded swag through our Placemakr Stars Program
- Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday
- Plus, discounts to stay at select Placemakr properties all over the US
