Support Specialist

PlayOn! Sports is looking for a Support Specialist to join our rapidly expanding team. As a Support Specialist, you will be responsible for delivering effortless customer service and support to our partner schools and fans. You will also work closely with other School Support team members and other cross-functional departments.

Requirements

• Over a year of software application customer service or support experience required
• Flexibility to occasionally work weekends or a late shift
• Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required)
• Excellent troubleshooting skills, including research on software application errors and issue re-creation
• Strong ability to prioritize and manage time efficiently
• Extremely motivated individual who is passionate about helping customers achieve success
• Exceptional written and verbal communication skills
• High-level performer who excels in both a team and individual environment
• Possess natural curiosity and have an affinity for creative problem-solving
• Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily

Benefits

• Multiple medical insurance plans to choose from
• Dental, vision life and disability insurance
• Employee Emergency Fund
• Company equity (stock options)
• Open PTO policy
• 401K plan with company match