Support Specialist
PlayOn! SportsAlpharetta, Georgia, United States
Posted November 25, 2025
Full Time
About the Company
PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service.
Job Description
PlayOn! Sports is looking for a Support Specialist to join our rapidly expanding team. This role will be Saturday - Wednesday, 8am-5pm est. Our School Support team is critical to our company's long-term growth.
Requirements
- Over a year of software application customer service or support experience required
- Flexibility to occasionally work weekends or a late shift
- Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required)
- Excellent troubleshooting skills, including research on software application errors and issue re-creation
- Strong ability to prioritize and manage time efficiently
- Extremely motivated individual who is passionate about helping customers achieve success
- Exceptional written and verbal communication skills
- High-level performer who excels in both a team and individual environment
- Possess natural curiosity and have an affinity for creative problem-solving
- Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily
Benefits
- Multiple medical insurance plans to choose from
- Dental, vision life and disability insurance
- Employee Emergency Fund
- Company equity (stock options)
- Open PTO policy
- 401K plan with company match
- Hybrid/flexible work environment
