Customer Success Director - Live
PlaytechNew York, New York, United States
Posted February 25, 2026
160000 - 220000 USD
Full Time
About the Company
Playtech, a London‑listed technology leader founded in 1999, supplies integrated gambling software and services to the world’s largest regulated online, retail, mobile, and land‑based operators. Its flagship omni‑channel platform, Playtech ONE, delivers a seamless, single‑account, single‑wallet experience across casino, live casino, bingo, poker, and sports‑betting products, supported by advanced CRM, marketing, and risk‑management tools. The company also operates a B2C online CFDs broker under the markets.com brand and provides B2B trading, liquidity, and back‑office solutions for retail brokers. With award‑winning titles, Hollywood brand licensing, and a culture that rewards ambitious, creative thinkers, Playtech remains at the forefront of the global gaming and financial trading industries.
Job Description
Playtech is seeking a Customer Success Director - Live to lead commercial and operational evolution of North American B2B partnerships. The role involves acting as a primary consultant for US-based partners, localizing products for the US market, and driving value, local strategy, and sustainable revenue growth.
Requirements
- At least 5 years of relevant professional and industry experience
- Senior-level commercial or operational experience from a North American iGaming operator or B2B provider
- Proven track record of managing partner success and driving upselling initiatives
Benefits
- Comprehensive medical, dental, and vision insurance
- Income Protection: Company-paid Long-Term Disability (LTD), Short-Term Disability (STD), and Life Insurance
- 401(k) plan with a 4% company match
- 12 days of vacation and 5 days of sick time annually
- Eligible for an Annual Bonus based on individual and company performance metrics