The Business Center Assistant Manager will be responsible for the operational soundness of the branch and team, managing service and operational aspects, building a high-performing team, and driving revenue and loyalty through proactive interactions with clients.
Requirements
- Accountable for the operational soundness of the branch and team
- Manages service and operational aspects of a Branch & Business Center branch
- Builds a high-performing team through the attraction, on-boarding, coaching and development of branch team members
- Drives revenue and loyalty through proactive interactions with clients
- Manages, coaches and executes a proactive client experience within an omni-channel environment
- Provides solutions and advice to improve client financial well-being
- Leads effective problem resolution
- Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships
- Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households
- Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty
- Drives the employee engagement experience
- Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures
- Coaches employees to achieve performance and activity expectations
- Leads the performance management process for direct reports
- Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements
- Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures
- Exercises sound decision making to identify and mitigate potential risk
- Manages operational, human capital, reputational and business risk through adherence to established policies and procedures
Benefits
- Medical/prescription drug coverage
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- 11 paid holidays each year
- 8 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level; and years of service
