Account Coordinator Team Lead
PointManila, Philippines
Posted October 24, 2025
Full Time
About the Company
Point is a fintech company that empowers homeowners to unlock equity through its Home Equity Investment (HEI) product, offering an alternative to traditional financing. The platform allows investors to access owner-occupied residential real estate, diversifying wealth without increasing monthly expenses. Point boasts a nimble growth strategy backed by top investors and prides itself on its employee-centric culture.
Job Description
Point is seeking a proactive Account Coordinator Team Lead to serve as a Player Coach, leading by example and developing the team's customer service skills. This hybrid role involves coaching, training, feedback, and collaboration with various teams, with a focus on empathetic and confident interactions with homeowners. It's a key part of Point's commitment to delivering exceptional customer experience.
Requirements
- 2+ years of experience in a customer-facing support or service role
- 1+ year of experience coaching, mentoring, or training team members
- Proven leadership and accountability in team settings
- Excellent verbal and written communication skills
- Proficient in Google Workspace (Docs, Sheets, Slides) and CRM platforms such as Salesforce
- Skilled at developing and executing processes to improve team efficiency and customer satisfaction
- Strong cross-functional collaboration skills
- Commitment to delivering exceptional customer service
Benefits
- Competitive Pay
- Career Advancement
- Work-Life Balance
- Global Experience
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