We are constantly improving our company’s IT infrastructure, providing exceptional end user experience while embracing enterprise agile methodology. We deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams.
Requirements
- Provide hands on technical support and insightful advice to clients and help manage expectations to enhance the overall technology experience
- Quickly diagnose and resolve technology issues
- Develop written project plans to manage small and large-scale projects
- Be available to provide rotational, 24x7 on-call support
- Perform moves, adds and changes as needed
- Follow processes to track incidents (Jira), document root cause analysis, create knowledge base-articles on new issues, create and distribute status reports, and more
- Perform daily AM and PM system checks as per documented procedures
Benefits
- Health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance