IT Operations Engineer, End User Computing

We are constantly improving our company’s IT infrastructure, providing exceptional end user experience while embracing enterprise agile methodology. We deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams.

Requirements

• Provide hands on technical support and insightful advice to clients and help manage expectations to enhance the overall technology experience
• Quickly diagnose and resolve technology issues
• Develop written project plans to manage small and large-scale projects
• Be available to provide rotational, 24x7 on-call support
• Perform moves, adds and changes as needed
• Follow processes to track incidents (Jira), document root cause analysis, create knowledge base-articles on new issues, create and distribute status reports, and more
• Perform daily AM and PM system checks as per documented procedures

Benefits

• Health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance