(US) Sr. Customer Engagement Marketing Manager

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making.

Requirements

• Develop strategic planning and execute programs to support customer engagement initiatives
• Collaborate with Web Developer(s) to be accountable for the software and other technical aspects of the platform(s) used
• Build relationships, align with and influence stakeholders
• Drive active community participation among eligible customers and influencers
• Innovate and implement ideas to grow all market segment online communities' userbase of customer champions and influencers
• Gather, interpret, analyze program data and provide insights/making recommendations/ finding solutions to ensure program outcomes show value and reduce churn
• Contribute to measurement and reporting using applicable technology, tools and processes to ensure delivering measurable business results

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition