Customer Success Manager
PointsharpFreiburg im Breisgau, Baden-Württemberg, Germany • Karlsruhe, Baden-Württemberg, Germany • Germany
Posted September 22, 2025
Full Time
About the Company
Pointsharp is a European software company that combines an entrepreneurial mindset with a passion for creating smart, secure, and efficient solutions for clients.
Job Description
We are looking for a Customer Success Manager to track customer satisfaction, identify opportunities for improvement, and represent the customer's voice within the company.
Requirements
- Gain experience in a customer success team of an international SAAS company or a comparable position
- Excellent German language skills and English communication skills
- Ability to communicate with customers and stakeholders at eye level
- Strong service mindset and communication skills
- Ability to analyze data and identify trends
- Structured and organized approach to work
- High self-motivation and ability to work independently
Benefits
- Potential to grow and develop within the company
- Opportunity to influence and contribute to the company's growth
- Joint activities and good benefits
- Work-life balance and flexibility in organizing working hours
- Hybrid working model
