Senior IT Support Officer
Power HoldingIQ
Posted February 5, 2026
Full Time
About the Company
Power Holding manages a diverse portfolio of businesses across various sectors in Qatar.
Job Description
The Senior IT Support Officer provides an efficient and effective ICT Technical Support Service, diagnosing, resolving, and documenting hardware and software problems timely and accurately.
Requirements
- Assist with the administration of Client end Installations.
- Troubleshoot and maintain hardware and software problems.
- Provide end user support where required.
- Install Complex Software for Desktop Management.
- Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
- Identify and correct operational problems on employee computers systems.
- Assist in monitoring that daily backup systems and disaster contingencies are in place in the event of such faults to minimize disruption.
- Continually conduct research and investigates new or improved ways of working to ensure the ICT system is operating at its most effective and efficient
- Achieve internal SLA's for support
- Perform system backups and recovery on timely basis.
- Perform on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs
- Assist with Server installations and setups as well as resolution of server end problems.
- Monitor proactively and respond to ICT helpdesk tickets.
- Provide day to day management of access to the ICT systems and services