Senior IT Support Officer

The Senior IT Support Officer provides an efficient and effective ICT Technical Support Service, diagnosing, resolving, and documenting hardware and software problems timely and accurately.

Requirements

• Bachelor's Degree in Information Technology or Computer Science
• 8 years of working experience, 5 years of relevant experience, 2 years of GCC experience (plus)
• Knowledge of helpdesk system administration
• Knowledge and ability to troubleshoot hardware and software
• Knowledge of Hardware /software configuration, maintenance, procedure etc.
• Knowledge of computer applications and software processing
• ERP knowledge preferably SAP functional skills
• Resilience, Quality, Leadership, Service Level Agreements, Applications Systems Architecture, Applications Development Standards and Procedures, Applications Database Knowledge, Agility, Applications Operational Knowledge