Alarm Monitor/Dispatcher

We are Power Plus, a multi-industry leader in providing power solutions. We are seeking an Alarm Monitor/Dispatcher to monitor live video alarm events and respond to events by following strict Standard Operating Procedures (SOPs).

Requirements

• Monitor live video alarm events and follow established SOPs precisely
• Use speaker systems to perform real-time voice-downs to deter suspicious activity
• Notify clients, contacts, or emergency responders based on alarm response protocols
• Review recorded video clips to confirm events and initiate appropriate response
• Maintain accurate, time-stamped documentation for all alarm activity
• Identify and escalate unusual or emergency situations per SOP guidelines
• Ensure all alarms are processed within performance timeframes
• Stay informed of customer-specific instructions and site configurations
• Participate in training programs and system updates
• Other duties may be assigned as operational needs require

Benefits

• Medical
• Dental
• Vision
• Training and mentoring
• 401(k) with matching
• Paid sick leave
• Paid vacation