Customer Success Specialist I - IntakeQ

At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. We're on a mission to revolutionize healthcare practices effortlessly and live out our brand promise every day: being the Trusted Partner in retail healthcare. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision.

Requirements

• 2+ years in a customer support or technical support role, preferably in SaaS or healthcare technology.
• Strong troubleshooting skills and ability to diagnose complex technical issues.
• Excellent written and verbal communication skills with a customer-first mindset.
• Proven ability to work cross-functionally with technical and non-technical teams.
• Strong organizational skills and ability to prioritize in a fast-paced environment.

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging