Seeking a Salesforce Service Cloud BA with 6+ years of experience to work remotely, handling multiple projects, and collaborating with team members.
Requirements
- Salesforce Service Cloud experience
- Amazon Connect experience (good to have)
- BA skills (User Stories, JIRA, Agile Methodology)
- Experience using Salesforce or similar CRM products
- Hands-on experience configuring Salesforce or similar CRM products
- Good Salesforce certification (good to have)
- Automation experience (Workflow, Process builder, and Flows)
- Experience with new technologies and frameworks
- Collaboration and mentoring skills
- Excellent communication skills
- Data management tool experience
- Strong documentation, prioritization, and training skills
