Workforce Management Shift Supervisor
ARRISERas Al Khaimah, Ras al-Khaimah Emirate, United Arab Emirates • Folkestone and Hythe District, England, United Kingdom • Loja, Loja, Ecuador • Texas, United States • Vila do Conde, Portugal • Summit Township, Pennsylvania, United States • Belgrade, Serbia • United Arab Emirates
Posted October 29, 2025
Full Time
About the Company
Pragmatic Play is a leading supplier of content to the iGaming industry, offering award-winning slots, live casino, bingo, virtual sports, and more through a single API. The company focuses on creating immersive entertainment experiences that players enjoy repeatedly. Pragmatic Play collaborates closely with ARRISE for software development and services.
Job Description
ARRISE is seeking a Workforce Management (WFM) Shift Supervisor to oversee daily workforce operations, ensuring efficiency, compliance, and real-time issue resolution. This role acts as the first point of contact for escalations, supports specialists, and drives continuous improvement. The ideal candidate will be organized, proactive, and possess a strong understanding of workforce planning and performance management.
Requirements
- Schedule Coordination
- Real-Time Escalation
- Performance Management
- Onboarding & Training
- Shift & Absence Management
- Reporting & Compliance
- Cross-Department Collaboration
- Work Environment & Safety
- Process Optimization
- Organizational Contribution
Benefits
- Accommodation
- Meal program
- Transportation allowance
