Customer Service Agent

Presentail is hiring a Customer Service Agent to join their Al Barsha shop in Dubai. The role focuses on driving customer satisfaction through effective communication, product knowledge, and issue resolution. Candidates should be customer-focused and passionate about providing outstanding service.

Requirements

• Answer inbound customer communications (calls and emails).
• Advise customers on how to effectively utilize the product/service.
• Maintain and update product knowledge.
• Record interactions in CRM.
• Excellent written and verbal communication skills.
• Ability to address customer complaints.
• Passion for customer delight.
• Excellent time-management and prioritization skills.
• Familiarity with CRM system