Director, Business Operations

PC Financial is seeking a Director, Business Operations to lead the center of excellence for business process optimization and strategic operational efficiency initiatives across Payments and Product Operations. The successful candidate will design and execute scalable, automated processes, drive cost efficiencies, and ensure robust controls and regulatory compliance.

Requirements

• University degree in Business, Commerce, Computer Science, or a related field
• 5-7 years of progressive payments or banking industry experience; project management or operations experience strongly preferred
• Strategic mindset with a track record of shaping long-term success strategies
• Demonstrated ability to drive organizational change to optimize operational support, manage performance, and set clear priorities
• Excellent interpersonal and cross-functional collaboration skills; effective vendor relationship management
• Data-driven problem solver with strong business judgment and a focus on operational excellence
• Superior communication skills; able to convey complex concepts succinctly and precisely
• Proven leadership abilities with experience developing and retaining talent
• Project Management certification or Agile project management experience is a plus
• Financial acumen with experience managing budgets and cost controls
• Certifications in Operational Excellence (e.g., Six Sigma, Lean) or equivalent experience; a logical home for AI and data-driven process improvement initiatives
• Experience in incident management from a business operations perspective
• Knowledge of regulatory environments impacting payments and financial services
• Experience in vendor negotiation and strategic collaborations