Bilingual (Spanish-English) Customer Service Professional II
Prime HiresToronto, Ontario, Canada
Posted December 2, 2025
50000 - 50000 USD year
Full Time
About the Company
Prime Hires specializes in recruitment solutions, offering flexible staffing and talent screening for temporary, contract, and permanent placements across finance, accounting, administrative and clerical, office operations, contact centre, and technology sectors. With nearly three decades of experience and offices throughout North America, the firm has built a reputation for delivering perfect matches that benefit both clients and candidates. Its meticulous approach and commitment to building strong, trust‑based relationships set it apart in the staffing industry. Prime Hires’ focus on quality and fit ensures that every placement supports organizational success and career advancement.
Job Description
Our client is a top financial institution seeking a skilled Bilingual (Spanish-English) Customer Service Professional to join their team. The role involves providing excellent customer service, processing transactions, and assisting customers with account-related issues.
Requirements
- Post-secondary education with industry certification
- Minimum 3-4 years of previous customer service/administrative/call centre experience
- Bilingualism in English/Spanish
- Previous experience working in an in-office/hybrid work arrangement
- Previous exposure to being measured against KPIs
- Some understanding of financial services concepts
Benefits
- Hybrid work arrangement
- Paid criminal and credit checks
- AI technology-assisted application review process