Pro Coffee Gear is seeking a Customer Success Specialist with coffee experience to lead a team and shape processes for a seamless customer experience. The role involves solving complex operational problems, building systems, and genuinely caring about customers.
Requirements
- 5+ years in a client-facing operations or customer success role
- 2+ years leading a team
- Experience in e-commerce operations
- Shopify knowledge or ability to learn quickly
- Excellent communication skills
- Analytical instincts
- Familiarity with professional coffee equipment or the specialty coffee industry (plus)
Benefits
- Remote-first, globally distributed team and flexible work environment
- Opportunity to lead a high-impact function within a fast-growing brand
- Collaborative, passionate culture driven by innovation and a love for coffee
